HKA wins 2021 Customer Excellence Award

Receiving a 2021 ACE Award is an honor and it acknowledges our data-driven innovation, paired with our ongoing commitment to our customers.

Renny Borhan, Partner and Chief Executive Officer

16th Annual ACE Awards Recognize Outstanding Customer Experience Programs and Performance

HKA, the leading global consultancy in risk mitigation and dispute resolution, has won an international award for outstanding dedication to enhancing customer service. The 2021 Confirmit ACE (Achievement in Customer Excellence) Award was secured in the Voice of the Customer category.

Confirmit, now a Forsta brand, has hosted the highly regarded ACE Awards since 2005 in recognition of notable achievements by its most innovative customers. The awards program honors clients who are dedicated to achieving universal customer excellence and demonstrate tangible business improvements as a result. To earn the ACE Award, HKA has proven its commitment to customers through an evolving customer experience program to gather better insights, fine-tune the HKA value proposition, and nurture stronger customer relationships.

“We are thrilled to recognize HKA as a 2021 ACE Award winner and to acknowledge their application of customer experience best practices that deliver outstanding business performance,” said Kyle Ferguson, CEO of Forsta. “HKA’s program demonstrates its commitment to leveraging the power of understanding and transforming insights into action.”

“Receiving a 2021 ACE Award is an honor and it acknowledges our data-driven innovation, paired with our ongoing commitment to our customers,” said Renny Borhan, Partner & Chief Executive Officer.

“By working with Confirmit, we’ve built a program providing insights that drive informed decision-making and fast action. This ACE Award serves as recognition of our hard work and encouragement as we continue to build a firmly customer-centric business,” added Simon Moon, Partner & Chief Operating Officer.

About ACE Awards

The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving an ACE Award is a distinct honor that demonstrates both rigorous application of customer and employee experience processes and outstanding performance as measured by those processes. To be eligible for a 2021 ACE Award, organizations must have conducted one or more VoC or EX surveys between January 1 and December 31, 2020. For more information on awards criteria, visit

About HKA

HKA is the world’s leading consultancy of choice for multi-disciplinary expert and specialist services in risk mitigation and dispute resolution within the capital projects and infrastructure sector. We also have extensive experience advising clients on the economic impact of commercial and investment treaty disputes and in forensic accounting matters. In addition, HKA supports companies that conduct business with the US Federal Government, providing them with consulting services on complex government contracting matters. 

As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. 

HKA has in excess of 1,000 consultants, experts and advisors in more than 40 offices across 17 countries. For more information about HKA, visit and connect with us on LinkedIn, Twitter (@HKAGlobal) and Facebook. 

Media Contact:

Josephine Guckian


About Confirmit, a Forsta Brand

Confirmit’s solutions are built by insights professionals, for insights professionals. Market research, customer experience and employee engagement consultants around the world rely on our solutions to turn insight into stories that fuel action. The heart of our business is the people behind our technology, and we work as a partner to deliver the flexibility and power you need to understand and manage experiences, emotions, and behaviors so you’re always one step ahead. 

Media Contact:

Sara Beth Fahey

Matter Communications


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