Helping an FX and payments firm build a regulator-ready MLRO application, narrative and interview strategy.
Brief
A regulated FX and payments business needed to prepare an incoming MLRO for a critical FCA approval process during a period of organisational change and financial crime framework integration.
The firm needed a coherent, regulator-ready application pack that clearly articulated the candidate’s experience, the scope of the MLRO role, and why the individual was competent and capable to discharge SMF17 responsibilities within the context of the firm’s specific risk profile and operating model (without a previous MLRO track record).
This required translating a broad financial crime, controls and integration background into a credible regulatory narrative. The firm also needed to align the candidate’s CV, role-specific job description and FCA Long Form A submission while ensuring the candidate could speak with confidence about accountability, governance, oversight, risk, resourcing, and development areas under FCA scrutiny.
What we did
HKA delivered a targeted MLRO readiness programme combining regulatory submission drafting, role calibration and interview preparation.
We reviewed the candidate’s CV, role scope, performance and competency materials, and assessed them against the firm’s business model, financial crime framework, handover materials and MLRO reporting context to build a robust and regulator-ready narrative.
Working directly with the candidate we gathered the core submission documentation including:
- MLRO-aligned CV.
- Role-specific job description
- Supporting narrative for the FCA Long Form A.
This ensured a consistent submission with one coherent story across experience, role design, governance, reporting lines, legal entity accountability, and fitness for function.
Alongside the drafting, HKA delivered focused interview readiness programme to sharpen the candidate’s articulation of MLRO accountability, independence, judgement and oversight in a way that was evidence-based, commercially aware and aligned to FCA expectations.
Outcomes
The firm achieved a stronger, more coherent MLRO submission pack and a clear articulation.
Aligning the required documentation, HKA helped reduce inconsistency across the submission and strengthened the quality of the story being put to the regulator. The candidate was better equipped to demonstrate suitability for the role, both on paper and under scrutiny.
The engagement also strengthened the candidate’s confidence and ability to respond under scrutiny providing a structured and credible articulation of accountability, governance, and judgement.
- Regulator-ready submission pack drafted across the key candidate facing documents: CV, role-specific job description and Long Form A narrative.
- Clear, coherent fit-for-role narrative linking the candidate’s experience to MLRO accountability, legal-entity oversight and SMF17 responsibilities.
- Tailored interview preparation grounded in the firm’s business model, financial crime framework and likely FCA lines of challenge.
- Stronger articulation of judgement, independence and governance under regulatory scrutiny.
- More structured and joined-up readiness process across documentation, handover, role design and coaching.
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ClientConfidential
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ValueConfidential
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ServicesFinancial Crime
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SectorsFinancial Services
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