HKA Asia Pacific’s Industry Innovation Partnership 2023

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HKA Asia Pacific’s Industry Innovation Partnership 2023

Innovation at HKA Asia Pacific

HKA’s SPARK team is the innovation engine of our Asia Pacific region, tackling complex problems, enabling meaningful change, and channelling disruptive thinking.

The innovation partnership

The SPARK team has chosen to partner with universities to collaborate with future thought leaders and attract potential HKA applicants who are passionate about infrastructure, consulting and innovation.

In 2023, HKA submitted a successful complex challenge for the Industry Innovation Project (IIP). For the project, students work with their industry partners to dive deep into a challenge, reframing a problem statement presented to experiment and prototype potential solutions. The subject boasts mutual learning opportunities for students and industry partners.

The IIP subject is a unique project-based engagement taught as part of the Bachelor of Creative Intelligence and Innovation (BCII) at the University of Technology Sydney (UTS). Two of HKA’s APAC SPARK members are BCII alums and advocate for the creative minds fostered in this degree environment.

HKA was excited to be a returning partner to the IIP project, after participating in 2019. 2023 was IIP’s largest-ever cohort, with over 200 students split across 36 teams. As part of the subject, HKA participated in UTS panels, with Ben Berry contributing to the ‘Proof of Concept’ panel and Marina Palinginis sitting on a ‘Professional Pathways Beyond BCII Alumni’ panel.

The complex challenge

HKA’s SPARK team worked with a group of five interdisciplinary students over a twelve-week period to tackle the challenge:

“How do Governments navigate the strategic conundrum of investing in long-lived assets (roads, tunnels etc.) without the ability to predict whether transport modes (e.g. air taxis, hyperloop) or people of the future will even use them.”

The SPARK team worked with the students using Agile principles, conducting weekly “scrum” check-ins and “sprints” to enable rich discovery through internal and external interviews. The students were eager to unpack the problem/challenge space, pitching thought-provoking questions, identifying stakeholder pain points and seeking to determine root causes.

Industry innovation insights

By exposing the students to the infrastructure world and introducing them to concepts of project procurement, delivery and control, the group was able to propose:

  • Not how to anticipate but how to encourage a shared ideal future
  • How to advise governments in pursuit of this ideal state instead of playing catch up to “system shocks”
  • How to rethink infrastructural innovation and future-focused strategies.

To wrap up the IIP partnership, three members of the SPARK team attended a ‘sensemaking’ workshop with UTS staff and the other industry partners. The workshop was an opportunity to delve into transdisciplinary values and life-long learning, embracing opportunities to ask “sticky” questions, create new knowledge, and translate problem spaces into opportunity spaces. The event also enabled the team to connect and reflect with other industry partners to share learnings and experiences when tackling wicked, systemic problems.

HKA’s SPARK team will leverage insights from the industry innovation project and continue their partnership with the university by hosting students for an Innovation Internship.

Exploring the use of ChatGPT by Damages Experts

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Exploring the use of ChatGPT by Damages Experts

Anna Kelly

Senior Consultant

annakelly@hka.com


ChatGPT: Revolutionary tool or dangerous shortcut?

We asked ChatGPT, an advanced artificial intelligence (AI) language model developed by OpenAI, to write an article on the use of ChatGPT by damages expert witnesses. The result was 650 words of coherent and contextually relevant text produced in mere seconds. In the introduction, ChatGPT boldly claimed, “the emergence of advanced language models like ChatGPT has revolutionized the way expert witnesses operate” and “ChatGPT has become an invaluable tool for damages expert witnesses.”

While HKA does use certain AI tools, HKA has never used ChatGPT in its work and has no intention of doing so. This article explores the potential benefits and risks of using AI models, such as ChatGPT, in expert reports for legal proceedings, including legal and ethical considerations.

Through our conversations with ChatGPT, it told us it could assist damages experts in the following ways:

  • Efficiency and speed – ChatGPT can provide rapid responses to technical queries related to damages calculations or financial theory, increasing productivity and reducing cost;
  • Aid damages calculations – although ChatGPT cannot compute damages calculations itself, it can provide guidance and generate relevant text. For example, the expert could ask ChatGPT to explain the formula for discounting cash flows;
  • Real-time case preparation – ChatGPT can simulate cross-examinations, allowing the expert to practice responding to challenging questions and strengthening their arguments; and
  • Improved communication with non-experts – one of the challenges faced by damages expert witnesses is effectively communicating complex concepts to non-experts, such as arbitrators, judges, or opposing counsel. ChatGPT’s ability to generate human-like text can aid in simplifying technical terminology and presenting it in a more accessible manner.

In an industry producing complex written reports and industry research, often under time pressure, the temptation for individuals to use a tool such as this is clear. However, user beware, its use has many limitations, including potentially inaccurate information. 

Despite this risk, it is unclear to what extent ChatGPT may already be widely used in the legal industry. For example, the BBC reports that millions of people have used ChatGPT since it launched in November 2022.[1]  Further, a US lawyer is facing sanctions following the submission of a filing that was found to include several “bogus judicial decisions with bogus quotes and bogus internal citations“, which the lawyer later admitted to having researched using ChatGPT.[2]

Expert witnesses have a duty to declare to the Court or Tribunal that the information and facts in their reports are true and accurate and that any opinions expressed are impartial and are their own and within the areas of their own expertise. Therefore, it is unclear if and how ChatGPT could be ethically incorporated into their reports. The answer to this might depend on whether the expert is: i) using the tool purely as a time-saver, where generated text will be verified and reviewed for accuracy by a human with the relevant expertise or; ii) covering for a gap in their knowledge. Nevertheless, as a text generator, the lines between research tool and plagiarism are blurred. Therefore, expert reports that have relied on ChatGPT ought to include it as a source.

There are also critical data privacy risks. In order to simulate a cross-examination, an expert witness would need to provide ChatGPT with relevant background information about the case and the specific topic to be addressed. ChatGPT learns from user input; therefore, if a user inputs confidential information into ChatGPT there is potential for confidential information to be shared with third parties.

As usual, technology has advanced more quickly than regulation and policy. Companies, experts and legal teams need to consider implementing ChatGPT policies, including whether they will accept the use of ChatGPT and, if so, what safeguards they have in place.


[1] https://www.bbc.com/news/world-us-canada-65735769

[2] https://edition.cnn.com/2023/05/27/business/chat-gpt-avianca-mata-lawyers/index.html

The engagement of expert witnesses in complex construction disputes

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The engagement of expert witnesses in complex construction disputes


Jonathan Humphrey is a Chartered Accountant with over 20 years of experience in forensic accounting and is recognised in the prestigious Who’s Who Legal as a global thought leader. At a recent arbitration conference, he participated in a session discussing the arbitration of international construction disputes.

The following question was posed:

A challenge with complex construction disputes is managing the number of experts, which may include technical construction experts as well as financial/quantum experts.

In construction matters, the delay or other technical experts may be involved in the investigation of claims early on. However, the quantum expert may not be engaged until later in the process.

As a financial and quantum expert engaged in a range of disputes, including construction arbitrations, what are some of the techniques that can be used to manage the expert evidence process?

In response, Jonathan shared some key insights about how to effectively engage expert witnesses to improve outcomes.

Engaging experts effectively at the timetable stage

Tribunals can achieve improved outcomes (and reduced costs) through early interactions with experts at the timetable stage.

Jonathan noted that this is a contentious point in Australia, more so than in any other jurisdiction in which he has practised, citing the fear of discovery applications against experts in litigation.

This issue is all but non-existent in arbitration: whether a pleadings-style common law approach is adopted; and indeed, isn’t an issue with a memorial-style civil law approach where the expert has to be involved from the start.

Jonathan noted:

“While you will struggle to find an expert who doesn’t want to be involved earlier in the process, generally, doesn’t it make sense? After all, there are three issues that clients should consider before advancing a claim:

  1. The “merits” of the claim – which tends to be the main area of focus
  2. The potential damages – why is a claim being advanced if not to seek some form of recovery
  3. The recoverability and enforceability of any award.”

Any concern that an expert is assisting with the preparation of the claim should actually be viewed as a positive and embraced.

Jonathan noted that when reviewing a client’s assessment of loss, unfortunately, they were often incorrect after a significant amount of effort and cost had gone into producing that assessment of the loss.

“It would be faster and ultimately cheaper for the client if the expert was involved from the start. They just need to perform their work from the standpoint of independence.”

Jonathan went on to point out several cases in which he’d identified significant time and duplication of work costs that might have been avoided if an expert had been engaged earlier:

“There was a recent case where the client just wanted to get out of the contract. However, when we got involved at the lawyer’s insistence, we identified the client actually had a claim for EUR 60m – which they won.”

When considering construction claims specifically, there is a tendency to focus on time and cost claims, with little thought given to other potential heads of claim. These can include claims for loss of profits, opportunity costs, quantum meruit and financing costs. Without these being identified early, they will not be included in the pleadings, so ultimately may not be recoverable.

A considered approach for engaging experts during claims preparation

Jonathan outlined that in his experience, construction disputes lead the way in the early involvement of experts in the timetable, often through the adoption of the “Kaplan Opening” or the early interaction of experts.

“It is becoming the norm that the first step in the expert process on construction arbitrations is for the experts to get together and produce a “joint report”. This can be to set out an agreed list of questions to be answered, identify the documents which are to be considered, or define an approach and methodology.”

He had observed more engagement from Tribunals as an output of this process, where case management conferences are convened to assist in gaining the maximum benefit from the process.

“In a recent case, there were differences between me and my counterpart as to the documents which were required to evidence the claim. A CMC was held at which the experts explained their positions. The Tribunal “suggested” to the opposing party during the CMC that if an expert considered reasonable documentation was required so that they could confirm the claims, wouldn’t this be a reasonable thing to provide, which could ultimately corroborate their claims. This direct request to the party proved extremely successful.”

Engaging with experts effectively at the merits hearing

Engaging with experts effectively at the merits hearing can narrow issues under consideration, improving tribunal outcomes.

Jonathan explained that anything that can narrow the issues between the experts is of great benefit to the Tribunal during the merits hearing.

This can start with the early involvement of the experts in assisting in assessing the claim with steps scheduled in the procedural timetable. In addition, the production of joint expert reports before the hearing is extremely beneficial in directing the Tribunal and the parties to the key issues requiring consideration.

Jonathan also noted:

“Hot tubbing is also a useful process for the Tribunal to hear the views of the expert side-by-side, rather than having a delay between the responses. This potentially can reduce the time for questioning at the hearing.”

Further, it was discussed that questioning of experts by another expert can be a useful tool so an expert’s view can be challenged by a knowledgeable peer. However, Jonathan did note there is a risk that this can be seen as advocacy, and this process is of mixed-use depending on how it is managed by the Tribunal.

All-in-all, improved usage of expert witnesses during the timetable, claims, and merit hearings will assist the Tribunal in being more informed, prepared and having the key issues to focus on, which improves their consideration of the issues 

About Jonathan Humphrey

Jonathan is a Chartered Accountant with over 20 years of experience in forensic accounting. He has been appointed as an expert more than 50 times in commercial and investment treaty cases, dealing with matters of damages and quantum. Jonathan is recognised in the prestigious Who’s Who Legal as a global thought leader.

Jonathan has acted as an expert witness in multiple forums, including international arbitration under ICC, UNCITRAL, LCIA, SIAC, DIAC and HKIAC rules, court litigation and mediation. He has given oral evidence in commercial and investment treaty cases with disputed values of up to US$1.5 billion.

Learn more about our construction expert witness services.

HKA one of the first Australian consulting firms to gain CIPS Corporate Ethical Procurement and Supply certification

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HKA one of the first Australian consulting firms to gain CIPS Corporate Ethical Procurement and Supply certification

In December 2022, HKA’s Commercial Advisory team achieved The Chartered Institute of Procurement & Supply (CIPS) Corporate Ethical Procurement and Supply certification.

CIPS is a global membership organisation driving positive change across the procurement profession. As the awarding body for the profession, they lead in education and training to help professionals advance their ambition. They provide insights, information and tools, building capability within organisations and enabling members to develop their own best practice.

By completing the course, members of the Commercial Advisory team are able to identify the significance of ethics for procurement and supply and define each stage of the sourcing process, explaining how operational performance can be measured and improved in support of added value operations.

HKA sought to prioritise this training across our team given the heightened risks across global supply chains and in recognition of our role in driving ethical practices across the projects we work on.

“As one of the few consulting companies in Australia to obtain this certification, it is a terrific achievement and recognition of the commitment HKA places on ethical procurement, sourcing and supplier management. I’m very proud of the team.”

Amri Denton, Head of Commercial Advisory, Asia Pacific

Jonathan Ellis, a Who’s Who Legal Thought Leaders Global Elite, joins HKA

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Jonathan Ellis, a Who’s Who Legal Thought Leaders Global Elite, joins HKA

HKA, a leading global consultancy in risk mitigation, dispute resolution, expert witness and litigation support services, announced today that Jonathan Ellis, a valuation and damages expert, has joined the firm as a Partner in its Asia Pacific business.

Jonathan specialises in the quantification of damages and valuations, particularly in dispute contexts, for litigation, arbitration and expert determination purposes. He has experience working on both litigation and arbitration matters, including engagements before the UK and Singapore High Courts as well as in ad hoc, SIAC, LCIA, ICC, HKIAC, UNCITRAL and ICSID arbitration forums. Jonathan has provided oral testimony on a number of occasions, in both court and arbitration, and has been engaged as a tribunal-appointed expert.

Jonathan has provided advice and support in the energy, power, pharmaceutical, mining and manufacturing sectors across disputes, M&A transactions, corporate restructuring, financial reporting and expert determination. He’s provided consulting advice to two utility suppliers in the Middle East, in respect of both water and power. Additionally, he conducted independent accounting investigations and reviews.

Jonathan is a Who’s Who Legal Thought Leaders Global Elite Arbitration Expert Witnesses in 2023 and a Global Leader Consulting Experts – Financial Advisory and Valuation – Quantum of Damages 2022. He’s also a National Leader for Southeast Asia – Arbitration Expert Witnesses 2022.

“I’m thrilled to have someone of Jonathan’s calibre join the business. As a renowned testifying expert, his presence will bring additional firepower to our Asia Pacific practice and benefit our clients globally.”

Jonathan Humphrey, Head of Forensic Accounting and Commercial Damages, Asia Pacific

Jonathan commented on his move: “It’s a pleasure to join a firm with such excellent multi-disciplinary depth across Asia Pacific and globally. I look forward to working with my new colleagues to assist in growing the Asia Pacific business at this exciting time.”


About HKA

HKA is a leading global consultancy in risk mitigation and dispute resolution, using our multi-disciplinary expertise to provide a comprehensive set of specialist services:

  • Expert, Claims and Advisory services for the capital projects and infrastructure sector
  • Forensic Accounting and Commercial Damages services for all types of contracts, including commercial and investment treaty disputes
  • Consulting services to support companies working on US Federal Government contracts.

Headquartered in the UK, HKA brings a proud record of excellent service and high achievement to bear on today’s challenges. As trusted independent consultants, experts and advisers, we help clients manage disputes, risk and uncertainty on complex contracts and challenging projects.

We work with government agencies, local authorities, contractors, legal firms, and other professional service providers, as well as owners and operators, financial institutions and insurers. Clients have access to leaders and problem-solvers who decode complexity through collaborative working and innovative thinking, making the best possible outcomes a reality for our clients, every time.

As well as more than 500 expert witnesses, HKA now has in excess of 500 advisors and consultants – across 40+ offices in 18 countries – with the skills and experience that are essential to get to the heart of even the most complex issues. Our people have vast first-hand experience spanning all major industries and the world’s most complex megaprojects, as well as an international track record of achieving successful outcomes.

HKA’s global portfolio includes some of the world’s largest and most prestigious commissions across a wide range of industries including buildings, industrial and manufacturing, power and utilities, resources, transportation infrastructure, technology, financial services, government contracts and non-profit.

Takeaways from the Australian Project Controls Expo 2022

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Takeaways from the Australian Project Controls Expo 2022

HKA was a proud gold sponsor of the 2022 Project Controls Expo, the world’s largest event for project controls in Australia. The Expo aims to provide stakeholders with significant practical and theoretical awareness of processes, tools, and techniques.

The event was attended by project professionals, including members of our Integrated Project Services (IPS) team – Phil Kienstra, Amanda Buchanan, Mark Woodhouse, Jessie Schilling, Lara Vegas and David Foxley – and HKA Tech’s Rajesh Sharma.

The HKA team made the most of the opportunity to network with industry peers at the HKA booth in The Betty Cuthbert room and to listen to some of the 49 presentations on offer on various industry-related topics.

Explore a wide range of HKA’s Project Controls case studies.

Mark Woodhouse and Jessie Schilling at the HKA booth

On Tuesday night, they attended the Awards dinner that celebrates achievements in the industry over the previous 12 months. A notable mention to HKA’s Kaveh Kia for his nomination as Project Controls Professional of the Year, and congratulations to all the winners.

The Project Controls Expo Awards dinner

On the second day, HKA hit the stage.  

Amanda Buchanan shared the value of emotional intelligence in project controls and how we can leverage our awareness of self and others to enhance project collaboration and drive successful outcomes. Amanda’s TED-style talk attracted a full room of engaged project professionals who were challenged to apply their learnings in their own teams and contract environments.

Amanda Buchanan on stage

In a collaborative venture, Mark Woodhouse and Phil Kienstra opted for an interactive dialogue on ‘Data: Friend or Foe?‘. The format allowed audience questions throughout, leading to debate on the power of how we house and harness data.

Mark Woodhoouse and Phil Kienstra on stage

Feedback from our attendees

“We’re proud to support the Expo as it allows me and my team to connect and share knowledge with professionals in the industry. It was fantastic to be at the Expo in person again after a virtual Expo in 2020.”

Phil Kienstra, Principal and Head of Integrated Project Services

“It was an honour to speak at the event on a subject I’m passionate about. And as a first-time Expo attendee, I really valued the many opportunities to collaborate and learn from industry peers.”

Amanda Buchanan, Lead Consultant

“What a privilege to have had the opportunity to speak alongside some of the heavyweights within the sector. I’ve only recently arrived from the UK, so it was good to see some familiar faces, but it was great to make new contacts with fresh ideas. I’m looking forward to seeing what we can all do together and the results at the next one.”

Mark Woodhouse, Director

“The content and quality of the presentations were excellent, especially my HKA colleagues who delivered dynamic sessions with high levels of audience engagement. I couldn’t help but observe the thematic thread all speakers wove throughout their presentations: the importance of truly integrating and leveraging the potential of project controls in the industry.”

Jessie Schilling, Senior Consultant

When thinking about project success we often focus on performance, alone. Amanda’s presentation on emotional intelligence and collaboration in project controls, reminded us of the importance of bringing onboard emotionally intelligent people. People with high EQ help to build trust in our teams and that leads to success.

Lara Vegas, Senior Consultant

It was a hugely successful event and HKA would like to thank the event organisers and all the attendees who dropped by our stand or attended our presentations.

We look forward to the Expo in 2023!

Jessie Schilling, Mark Woodhouse and Amanda Buchanan at the Project Controls Expo Awards dinner

HKA signs the pledge to support Soldier On

ESG

HKA signs the pledge to support Soldier On

HKA announced today that they had signed the pledge to support Soldier On, an Australian not-for-profit veteran support organisation delivering a range of services to enable serving and ex-serving veterans and their families to thrive.

Soldier On runs a Pathways Program which supports veterans throughout their career transition from the Australian Defence Force to help them secure long-term meaningful employment.

By signing the Soldier On Pledge, HKA is making a commitment to provide veteran-supportive recruitment, retention, training and workplace culture.

“This is a true career highlight for me. As a veteran, I am grateful to be able to support this incredibly important initiative. Skills acquired in the Forces are highly transferrable, and we recognise the value they can bring to our team.”

Phil Kienstra, Principal and Head of Integrated Project Services, Asia Pacific
HKA pledge to support Soldier On

Liz Kane, HKA’s Recruitment Manager for Asia Pacific said, “We employ world-class experts, consultants and advisors to work on some of the world’s largest and most complex projects. We’re a growing team that prides itself on our diverse and collaborative culture and welcome interest from veterans.”

HKA’s People Director for Asia Pacific, Nicky Batt, continued, “At HKA, we’re always working to create an inclusive workplace culture built around connection, collaboration, fun and well being. We have a flexible working policy that allows all of our people to engage their talents in meaningful work that benefits the communities we live in, while balancing their personal obligations. In addition, we will work with veterans to create clear progression pathways and development opportunities that will help them to fulfil their potential.”

HKA is proud to be a part of Soldier On and we look forward to supporting the veteran community.

Damian Lamb joins HKA as a Director in the Integrated Project Services team

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Damian Lamb joins HKA as a Director in the Integrated Project Services team

HKA announced today that Damian Lamb had joined HKA in Australia as a Director in the Integrated Project Services team.

HKA has added to its team of project controls and risk specialists with the appointment of Damian Lamb, a project controls professional with over 20 years of experience, ten of them specialising in cost management. He has worked on major infrastructure projects within the construction, infrastructure and rail signalling sectors.

Before joining HKA, Damian worked on the Crossrail project, Europe’s largest infrastructure project. Damian had overall responsibility for the cost management of a suite of 45 contracts, totalling circa £2bn, and was the functional head of Cost for the Systemwide sector overseeing ten cost engineers.

Damian saw the Crossrail project from beginning to end, from the commencement of construction of the ten new stations and tunnelling (42km) through to commercial close out.

Damian has relocated from the UK.

“Damian is the third senior hire for the Integrated Project Services team in as many months. He rounds out our offering to clients along with Juan Martin-Hernandez and Mark Woodhouse. We’re delighted to have someone with Damian’s skills and experience join our team.”

Phil Kienstra, Principal and Integrated Project Services Lead

Mark Woodhouse joins HKA as Director

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Mark Woodhouse joins HKA as Director

HKA announced today that Mark Woodhouse had joined HKA in Australia as a Director in the Integrated Project Services team.

HKA has added to its team of project controls and risk specialists with the appointment of Mark Woodhouse a specialist in performance and data analytics. Mark has been championing data for over 20 years with experience working in the project controls space implementing data and Management Information (MI) strategy across different sectors.

Mark has implemented Business Information systems across multi-billion rail projects such as HS2 Ltd in London, where he was the Head of BI/MI, Performance and Reporting for HS2 Ltd. He has successfully delivered high-quality MI throughout the project lifecycle across rail.

Mark has led reporting teams and has been accountable for the programme-level reporting for boards and external stakeholders. He will lead the strategy for our Management/Business Information function.

Mark has relocated from the UK where he was working for HPG.

“Mark brings extensive skills in data strategy, transformation and governance. With Mark on the team, we will bring clients’ a new level of certainty around decision-making. It’s fantastic to have someone of his calibre in the leadership team.”

Phil Kienstra, Principal and Integrated Project Services Lead

A conversation with Mike Pitt, Partner and Head of Project Advisory, Asia Pacific


Colleague Interview

A conversation with Mike Pitt, Partner and Head of Project Advisory, Asia Pacific

Mike Pitt is an HKA Partner and leads the Infrastructure Delivery team. He sat down with Peita Calvert to talk about his career and what drives him as a leader of teams and major projects.

What is your role at HKA?

I lead the Project Advisory team, which is made up of consultants and project professionals with experience across the whole infrastructure lifecycle, from development to delivery, to strategic and commercial advisory..

I’m also responsible for creating the team dynamic and delivery culture, supporting individuals in their client-side and personal development pursuits.

What is your academic and business background?

I’ve always been interested in why people do what they do – how they choose where to live or why they decide to move to another country – so I did a human and physical geography degree. This fueled my interest in precinct activation and placemaking.

After a few years at a business improvement agency doing project management for pharmaceutical and automotive companies, I followed my passion for construction and took a role with Network Rail. While there, I completed a Masters in Project and Enterprise management. I’m also an Australian Institute of Project Management Certified Practicing Project Director and an alumni member of the Commonwealth Leader’s Conference.

In 2015, I joined as a Senior Consultant in the Delivery team. The opportunity to work on one of Australia’s biggest rail projects at the time, and the people around me, accelerated my career in transport delivery in Australia.

What sparked your interest in infrastructure?

Infrastructure development was booming in the UK, and the strong link between project management and construction made infrastructure a natural fit. It felt like the majority of activity in the UK’s construction sector was renewal and upgrade projects so Australia’s plan to use infrastructure to facilitate growth is the reverse of what I was used to.The tidal wave of investment in infrastructure projects and the scope of expansion and growth being delivered in a sustainable way was exciting.

Australia’s outdoor lifestyle, the weather and the different economy was also very appealing

What are you passionate about?

I’m passionate about construction and people. I enjoy transitioning theory into reality, where a design becomes a train station or a road and then connecting the right people in the right places. This involves stakeholder engagement and negotiating the best result for all parties’ collective benefit.

Diversity is crucial in all industries, and transport infrastructure needs to improve in this area. I’m always looking to add to my team’s diversity and the construction environment, acknowledging HKA’s ED&I approach/policy and internally equitable peer groups. Since coming to Australia, I’ve become involved with Aboriginal participation in the construction industry, which has become an important part of what I do.

What do you love about what you do?

I love seeing something being built from the ground up and creating something that future generations can use and I can be proud to look back on. I also like being able to support the facilitation of people, place and migration.

My role also provides exposure to different people with varied experiences and backgrounds, and I like creating a cohesive team that comes together to bring a client’s vision to life.

What attracted you to HKA?

HKA works on some of Australia’s largest and most complex infrastructure projects. Expanding cities and huge government investment in infrastructure, plus the new challenges that brings, made HKA a very attractive proposition for me as a professional in the project management space.

Working in parallel with HKA’s construction experts and using CRUX data, we can set projects up to avoid the potential post-delivery issues that can have impacts down the line.

How do you manage multi-disciplinary and multi-cultural teams to obtain optimum project outcomes?

The Delivery team is made up of Project Managers, Development Managers, Health & Safety reps, Environmental reps, Program Managers, Design Managers, Compliance Managers, and Quality and Assurance Managers. They are responsible for integration and delivery management, so they’re on the ground working directly with client teams.

I’ve created an environment that challenges employees and provides them with access to tools and experienced individuals as mentors. As a result, we are a close-knit team that pulls in one direction despite numerous functional, cultural, and discipline differences.

Getting the best from a team also means ensuring a balance between work and life. I strongly support and promote this as it’s particularly relevant within the Delivery stream, given the high utilisation in a demanding client environment, often over an extended period.

How is your team helping to drive change in the infrastructure industry?

The strategy for our delivery services is born from principles of core project management, focusing on converting the design into construction. Our role is to implement robust systems, processes, and procedures for the company or client we represent and ensure compliance.

Traditionally, contractors and clients can have different objectives, so we’re the conduit to facilitate conversations that resolve challenges and bring about a positive outcome. We’re establishing bespoke governance frameworks that are informed by industry-leading thought. We also use global lessons from collective partnerships and knowledge from our QED+ colleagues and transfer those lessons to project management efficiency, contact administration, and stakeholder management.

Like most of us, you have other roles beyond your role at HKA; tell me more about them.

I have a young son, so my wife and I head to the beach or do outdoor activities with him whenever we get the chance. You don’t get to do that as much in the UK!

If you want to find out more about joining HKA, contact lizkane@hka.com to arrange a confidential discussion or visit www.careers.hka.com

Liz Kane, RECRUITMENT MANAGER
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