HKA launches claims governance proposition

8th September 2020


HKA, one of the world’s leading privately owned, independent providers of consulting, advisory and expert services for the engineering, construction, manufacturing, process, and technology industries, announces the launch of its Claims Governance proposition. This new capability draws on HKA’s enviable knowledge of claims and dispute resolution and enables clients to establish an effective control environment for overseeing their portfolio of contract claims.

Many of HKA’s clients are faced with an increased volume of claims, due in no small part to the influence of COVID-19 on the execution of technology, engineering and construction contracts. HKA’s research and client feedback indicates that there is now a need for a unified and consistent approach to the resolution of these claims founded on an effective governance control. By managing claims in an efficient manner, HKA’s claims governance capability helps minimise the erosion of margin and avoid the need to draw on working capital reserves.

HKA’s Claims Governance work instils an ethos of collaborative working and innovative thinking and will help clients gain confidence in the ability to manage a complex portfolio of claims, with each claim potentially being at a different stage of its life cycle.  

The service integrates the firm’s in-house digital/data analytics capability with its claims/disputes experience, draws together client teams’ capabilities and is proven to save clients’ money.

“One of our clients was faced with a number of these issues on a claims portfolio worth US$15 billion, and on average receiving 50 new claims every month, was able to settle 90% of the portfolio for US$600 million following implementation of our governance control framework, that enabled our client to have better transparency over the claims resolution process and timely reaction to commercial risk exposure.” Toby Hunt, Partner and Chief Business Development Officer.

Read HKA’s claims governance flyer.

For further information, please contact:

Toby Hunt – Partner and Chief Business Development Officer

M: +44 (0)7725 240 290


Paul Mansell – Partner

M: +44 (0)7885 812 867


When faced with inadequate communication, breakdown in collaboration/cooperation, inadequate operational processes, and poor contract implementation, then it is worth considering undertaking a review of your existing governance arrangements.”
Toby Hunt, Partner and Chief Business Development Officer, HKA

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