How HKA is managing COVID-19

18th March 2020


The health, safety and wellbeing of our people and continuity of our service to our clients are our highest priorities. As members of the communities we live and work in, we feel it is important to be open and transparent about how we are managing COVID-19 pandemic and to share the information we are using to inform our decisions.  

Our approach to managing the COVID-19 pandemic  

HKA is managing this evolving and uncertain situation through our Crisis Management and Business Continuity Frameworks.

Our approach is enshrined in HKA’s Group Crisis Management Plan (CMP). In accordance with HKA’s Crisis Management Framework, the Global and Regional Crisis Management Teams are established and have been managing this situation since the onset in January 2020. Following a collaborative approach, our colleagues work together to make decisions informed by credible and the most recent information released by competent authorities.

Crisis Management Plan

Managing the pandemic using IDORP C-19

The purpose of the Infectious Disease Outbreak Response Plan COVID-19 (IDORP C-19) is to enable the HKA management to protect against or contain an outbreak of COVID-19 disease within HKA premises. This is consistent with HKA’s principle objective of ensuring colleagues’ health and well-being.

This document outlines the general principles and specific actions for responding to a pandemic of COVID-19 under the HKA Crisis Management Framework and in line with best practice.


The analysis guiding our decision-making

HKA makes informed and responsible decisions concerning the health, safety and wellbeing of our colleagues and continuity of our business. The information used to draw insights is extracted from various reputable sources along with our Crisis Management Teams’ risk-based judgement.


For our clients, suppliers and other stakeholders, we are here for you.

During these challenging times, it is more important than ever that we support one another and build off each other’s experience and lessons learned.  We acknowledge that these are extraordinary circumstances require pragmatic, agile, informed, and responsible measures in face of uncertainty – above all we must keep caring.

The health, safety and well-being of our families, employees, clients and other stakeholders is our number one priority.

In response to the COVID-19 pandemic, we want to provide you with an update on our ongoing efforts to continue our services whilst protecting the health and safety of our colleagues. We would also like to share what we have learned and what we are doing to respond to the Coronavirus to help others navigate this difficult situation.

About Our Commitment To Our Clients And Other Stakeholders


HKA launches complimentary advice clinic to support clients worldwide

In light of the COVID-19 pandemic and the inevitable challenges it is placing on projects, programmes and supply chains, HKA has established a complimentary Advice Clinic to support clients in all regions around the globe.

HKA’s Advice Clinic will be operated by a team of highly experienced specialists with worldwide knowledge and expertise in the fields of contracts and claims. 

Read about HKA’s advisory clinic.

Guidance advice and ten-point checklist for European International Contractors

With the outbreak of COVID-19, contractors are experiencing severe disruption across many of their projects, with construction and engineering works facing significant delays, site closures and members of the project team being asked to work from home or forced to self-isolate.


HKA fast tracks full launch of claims management tool

HKA’s Claims Management Tool helps clients maintain compliance with clear oversight and control of claims

Amid the COVID-19 outbreak, construction and engineering works are already being disrupted by delays, site closures, and this is exacerbated as members of the project team are also being asked to work from home or alternatively forced to self-isolate. Developers, operators, contractors and other members of the supply chain are already reviewing their contractual arrangements, and that will undoubtedly see a significant rise in claims.

In response, we have brought forward the launch of a new management aid for real-time progress monitoring and management of claims from any location, anywhere in the world. The HKA Claims Management Tool provides a clear picture of the status of every claim – for all projects and territories – in one place.    


HKA uses the information presented on this page to manage to manage the COVID-19 pandemic. We are continuously monitoring this evolving situation to inform reasonable, and responsible decisions with regards to upholding our duty of care in protecting the health, safety and well-being of our colleagues and their families, our clients, sub-contractors, and suppliers. We share this information in the spirit of collaboration and openness. The information presented should not be used or relied upon by 3rd parties outside of HKA. This information does not constitute any form of advice with regards to COVID-19. We cannot warrant the correctness and accuracy of the information presented, and reserve the right to withdraw this information at any time.


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